Shade Sail Boutique UK Terms & Conditions

2: Formation of the contract and orders

• Prices are shown in pounds sterling (GBP) and are those displayed at checkout.
• Any delivery charges are shown before an order is confirmed.
• VAT is not applicable. www.shade-sail-boutique.co.uk is operated from Switzerland as an independent business (Canton of Vaud 1644894-30 / CHE-389.582.350).
• Prices may change, but the price shown when an order is placed is the one that applies.

• All offers are subject to availability.
• Product descriptions, images and dimensions are provided for guidance to assist purchasing decisions.

• Any validated order implies acceptance of these terms.
• The contract of sale is formed once the order has been accepted and the goods dispatched, subject to statutory cancellation rights.

3: Payment

• Available payment methods are displayed during checkout.
• If invoice or bank transfer is offered, payment is expected within 14 days unless otherwise agreed.

4: Delivery and receipt

• Goods are delivered to the address provided with the order.
• If an order cannot be supplied in full, we will contact you to agree the next steps.
• Please inspect parcels on receipt and notify us promptly of visible damage.

• Stated delivery times are estimates. Your statutory rights in the event of delivery delay remain unaffected.
• Where external factors cause delays, we will make reasonable efforts to assist.

• Please contact us as soon as reasonably possible with your order reference and a brief description of the problem.
• If a return is required, we will provide return instructions before you send the item.
• A return because goods are faulty or non-conforming is separate from a change-of-mind return. Return costs and remedies are dealt with under the applicable statutory consumer rights.
• Nothing in these terms limits any applicable statutory right to repair, replacement, price reduction or refund.

5: Right of withdrawal

• Custom-made or clearly personalised products may be excluded from cancellation rights where applicable law provides for that exception.
• For standard goods delivered in the UK, the cancellation period is 14 days from receipt and the decision to cancel must be communicated within that period.
• After cancellation has been communicated, the goods must be sent back within the applicable statutory period, normally within a further 14 days.
• You may handle the goods only as far as necessary to establish their nature, characteristics and functioning. Keep and reuse the original packaging where reasonably possible.
• Before fully unfolding a shade sail: fully unfolding, trial fitting, tensioning or outdoor use may go beyond reasonable inspection. If this prevents the sail being repacked and sold as new, an appropriate deduction for diminished value may be made from the refund.
• Direct return costs are paid by the customer where this was made clear before purchase.
• The refund includes the original standard delivery cost where required by law. We may withhold the refund until the goods are received back or evidence of return is supplied, as permitted by law.

6: Retention of title

• Products remain the property of Brendan Collis until payment has been received in full.

7: Guarantee

• Your statutory consumer rights are not affected.
• Depending on the range, Coolaroo shade sails carry a 5–15 year manufacturer’s fabric warranty against UV degradation, subject to the applicable Coolaroo warranty conditions.
• This warranty concerns the shade-sail fabric; it is not a general warranty covering installation, anchor points or fixings.
• Please contact us before returning any item under warranty so the correct procedure can be confirmed.

8: Applicable law

• It is the buyer’s responsibility to ensure products are suitable for their intended use and installation.
• We are not responsible for delays or failure caused by events beyond our reasonable control, including transport disruption, strikes, or force majeure.

9: Data privacy

• Personal information collected during an order is used solely to process and support that order.
• You may request access to, correction or deletion of your data by contacting us via the website.
• We use two first-party cookies on this site. The first is a strictly necessary session cookie (e.g. PHPSESSID) required to operate the site securely. The second is a consent cookie (SSBUK_consent) that records dismissal of the cookie notice for approximately six months. Neither cookie is used for advertising or analytics.